8x8 Contact Center
8x8.com
Best for Mid-sized to large customer service teams
8x8 Contact Center is a cloud-based platform that combines voice, chat, email, and social messaging channels into a single interface for customer service teams. It offers omnichannel routing, IVR, workforce management, and analytics tools, along with integrations for CRM systems such as Salesforce and Zendesk. The platform also includes speech and sentiment analytics to help supervisors monitor interactions and agent performance. Built on 8x8's broader unified communications infrastructure, it suits mid-sized to large organizations looking to unify customer support and business phone systems within one vendor, particularly those needing multichannel support across distributed or remote teams.
- Omnichannel routing
- Workforce management
- Speech and sentiment analytics
Where 8x8 Contact Center ranks on Software Index
8x8 Contact Center appears in one ranking on Software Index.
| Rank | Ranking | Link |
|---|---|---|
| 1/9 | Best Cloud Contact Center SoftwareContact Center | See entry → |
Alternatives to 8x8 Contact Center
Products Software Index ranks in the same categories.
8x8 Contact Center FAQ
- What is 8x8 Contact Center?
- 8x8 Contact Center is a cloud-based platform that combines voice, chat, email, and social messaging channels into a single interface for customer service teams. It offers omnichannel routing, IVR, workforce management, and analytics tools, along with integrations for CRM systems such as Salesforce and Zendesk. The platform also includes speech and sentiment analytics to help supervisors monitor interactions and agent performance. Built on 8x8's broader unified communications infrastructure, it suits mid-sized to large organizations looking to unify customer support and business phone systems within one vendor, particularly those needing multichannel support across distributed or remote teams.
- Where does 8x8 Contact Center rank on Software Index?
- 8x8 Contact Center is ranked #1 of 9 in Contact Center.
- Who is 8x8 Contact Center for?
- It is aimed at mid-sized to large customer service teams. Listed capabilities: Omnichannel routing, Workforce management, Speech and sentiment analytics.
- What are the alternatives to 8x8 Contact Center?
- Software Index ranks Dialpad Ai Contact Center, Avaya Experience Platform, Bright Pattern, Amazon Connect, CloudTalk in the same categories as 8x8 Contact Center.
For the team behind this product
Is this your product?
Enter your website on getsighted.ai/ to see every list in the network where it could appear, and to claim a placement where it is missing.